Customer Service Support

Customer Service Support

• How can I contact customer service?

  We always provide customer service support for you, and you can contact our customer service team through the following methods:

  Phone: You can call our customer service phone number to communicate with our customer service representative over the phone. The phone number is usually provided in the contact information section of the website.

  Email: You can raise your questions or needs by sending an email to our customer service email. The email address is usually provided in the contact information on the website.

  Online Chat: If we provide online chat support, you can find an online chat window on the website and communicate with customer service representatives in real-time.

  Social media: If we are active on social media platforms, you can also contact us through social media channels and send private messages or messages.

  No matter which contact method you choose, we will be dedicated to providing you with support and assistance. If you have any questions, concerns, or needs regarding your order, product, delivery, or other aspects, please do not hesitate to contact our customer service team at any time. Our goal is to ensure that your shopping experience is pleasant and smooth, and to solve any problems for you.

• What are the working hours of customer service?

  Our customer service team is committed to providing you with 24-hour support to ensure that your needs are promptly addressed. Typically, our customer service hours are as follows:

  Working days: Monday to Friday, 9:30am to 18:30pm (Beijing time).

  During working hours, you can contact our customer service team by phone, email, online chat, and other means to receive quick feedback and assistance.

  If you have urgent issues during non working hours, we also provide 24-hour customer service support, and you can contact us at any time.

• Customer service quality

  Our team members are all senior service consultants with more than 5 years of experience in the industry. It enables you to have a higher service docking experience.

  If you are an old customer, please contact your sales directly, which can save you more time and cost.

• Service area

  The service scope of our customer service partners includes but is not limited to, pre-sales product verification, after-sales product support, service dissatisfaction complaints, product returns & refunds, etc.